Lieutenant Steve Gilmore
The Waterbury Emergency Communications Center (WECC) serves as the Department’s initial point of contact with the Public. The WECC is the primary Public Safety Answering Point for the City of Waterbury, handling both 9-11 Emergency calls as well as routine calls for service. The Communication Center’s main function is to take the incoming calls for service and deliver the appropriate Police, Fire and Ambulance service to suit each situation. To fulfill this responsibility, the Communications Center is manned 24 hours a day, 365 days a year by a dedicated staff of Police and Fire dispatchers, Civilian Telecommunicators and Police & Fire Department supervisors. During the period of July 01, 2015 to June 30, 2016, the WECC handled 227,758 administrative phone calls and 79,915 9-1-1 phone calls for a total of 307,673 phone calls handled marking an almost 5% increase from the previous reporting period. This translated to 73,506 police calls for service.
It is our belief that by ensuring that every citizen that calls into the Center is left with a feeling that their call is important to the Police Department, we are encouraging the Public’s participation in crime prevention as well as creating a partnership with the community that will make our Department more efficient and effective. The corner stone of this initiative is the understanding that all citizens who call into the Communications Center are treated with professionalism, courtesy and respect.
The Waterbury Emergency Communications Center is committed to providing the citizens of Waterbury with the highest level of service possible through a combination of cutting edge technology and professional customer service.