Written requests can be mailed to:
Waterbury Police Department
Internal Affairs Division
255 East Main Street
Waterbury, CT 06702
Operating Hours:Monday through Friday 8AM to 4:00PM
Telephone: (203) 574-6948
Lieutenant Scott Stevenson
Lieutenant Vincent Riddick
The Waterbury Police Department is dedicated to creating a safer environment and providing responsive police service through a pro-active problem-solving partnership with the community. Feedback from citizens we serve, along with regular supervisory review, allows the department of police to continue providing high quality service to the community.
Citizen satisfaction is critically important to any public agency, and community members’ feelings about police services are evaluated through compliments, suggestions, and complaints.
RECOGNITION
The Waterbury Police Department recognizes employees for exemplary performance of their duties through the use of formal commendations. Department employees are eligible to receive:
To compliment a department employee for service considered worthy of recognition you may notify the department by calling or writing a letter to the division(s) of the officer(s) involved. All calls and letters of compliment will be brought to the attention of the officers and their commanders.
COMPLAINT PROCEDURE
If you believe a Waterbury Police Department employee has acted improperly, and you wish to file a formal complaint, you may contact the Internal Affairs Division by telephone at (203) 574-6848. Normal office hours are Monday through Friday 8:00am to 4pm, and on weekends, or if no investigator is in the office, you may leave a message on the telephone answering system. You can also call the Communications Division at (203) 574-6911 in an emergency.
Complaints of serious misconduct will be investigated by the Internal Affairs Division, which reports directly to the Chief of Police and is independent of the officer’s command. Complaints of less serious nature are often best handled by discussing your concerns with a supervisor in the appropriate division. If you wish to discuss your concerns regarding an employee’s conduct with a supervisor of their division, you may call the front desk at (203) 574-6920. A Patrol Captain may also be contacted as follows:
Day Shift: (203) 574-6959
Evening Shift: (203) 574-6900
Overnight Shift: (203) 574-6926