The Internal Affairs Division is an essential component of the Waterbury Police Department in that it provides citizens with a fair and effective avenue for the redress of their legitimate grievances against members of the organization. The thorough and timely investigation of citizen complaints has the dual purpose of ensuring department personnel are providing a proper and high quality level of service to the community; and providing department personnel with due process safeguards and protection from false allegations of misconduct.
The Internal Affairs Division also incorporates an Inspectional Services process. This is an essential mechanism for evaluating the quality of the department’s operations, ensuring that the department’s goals are being pursued, identifying the need for additional resources, and ensuring that control is maintained throughout the department. Inspections may include, for example, evaluation of facilities, vehicles, equipment, records, personnel, investigative procedures, crime reporting practices, and incident reports.
Citizen satisfaction is critically important to any public agency, and community members’ feelings about police services are evaluated through compliments, suggestions, and complaints. The feedback that we receive from our citizens, along with regular supervisory review, allows our department to operate at the highest standards possible and provide dependable and quality service to the community.
The Waterbury Police Department recognizes employees for exemplary performance of their duties through the use of formal commendations. Department employees are eligible to receive:
- Written Acknowledgement
- Departmental Awards
- Community-Sponsored Awards
To compliment a department employee for service considered worthy of recognition you may notify the department by calling or writing a letter to the division(s) of the officer(s) involved. All calls and letters of compliment will be brought to the attention of the officers and their commanders.
If you believe a Waterbury Police Department employee has acted improperly, and you wish to file a formal complaint, you may contact the Internal Affairs Division by telephone, e-mail, or postal mail. Normal office hours are Monday through Friday 9:00a.m. – 5:00p.m., and on weekends, or if no investigator is in the office, you may leave a message on the telephone answering system. You may also call the Communications Division at (203) 574-6911 in an emergency.
Complaints of serious misconduct will be investigated by the Internal Affairs Division, which reports directly to the Chief of Police and is independent of the officer’s command. Complaints of less serious nature are often best handled by discussing your concerns with that officer’s immediate supervisor in their respective division. If you wish to discuss your concerns regarding an employee’s conduct with an officer’s supervisor, you may contact a division supervisor as follows:
- Patrol Day Shift Commander: (203) 574-6926
- Patrol Evening Shift Commander: (203) 574-6900
- Patrol Overnight Shift Commander: (203) 574-6959
- Detective Bureau Supervisor: (203) 574-6941
- Vice and Intelligence Supervisor: (203) 574-6902
- Community Relations Supervisor: (203) 574-6962
For all other inquiries contact the police front desk at (203) 574-6920 or the Internal Affairs Division directly.
Follow this link for a copy of the Waterbury Police Department Professional Standards Policy